Frequently Asked Questions
Q: Are there deductibles for any of the service plans?
A: There are no deductibles for Solving Products Service Plans. Please review the service plan terms and conditions for full details.
Q: In the event my product is replaced, will the new replacement be covered for the remainder of the service plan term?
A: When a product is replaced, the extended service plan is fulfilled. You have the option to purchase a new service plan on your new product.
Q: What if I didn't receive my email confirmation for my service plan?
A: Please first check your spam/junk folder and if you did not receive it, you can request that it be resent by calling (855) 661-9124.
Q: If I change my mind, can I cancel my extended service plan?
A: We are confident you will be satisfied with your extended service plan. But if not, you can cancel your plan within the first 30 days, no questions asked.